Frequently asked questions
How to Book
Q: I didn’t receive my confirmation email.
A: First, please check your Spam, Junk, or Promotions folder. The email is sent automatically by our system (Arlo) immediately after payment. If you still cannot find it within 15 minutes of booking, please contact us at info@motologyschool.com so we can verify your email address and resend the link.
Q: Can I change my course date after booking?
Yes, but please act fast. It is free 30 days before our first original booking date. After that, there is a $50.00 (+GST) fee due to bumping out someone else. Because our class sizes are strictly limited to 8 students, moving a student affects our ability to fill that spot.
More than 30 days notice: We can usually transfer you to a new date (subject to availability).
Less than 30 days notice: Rescheduling fees will apply as per our Rescheduling Policy.
No Shows: If you miss your start time, your spot is forfeited.
Q: I can’t access the Online Theory module.
A: Your unique access link is inside your Order Confirmation Email.
Browser: We recommend using Google Chrome or Firefox on a desktop or tablet for the best experience.
Timing: You must complete the theory portions before attending the lot training. The system tracks your progress, and our instructors review it before you are allowed to ride a bike.
Q: Is my credit card information safe?
A: Yes. We do not store your credit card data on our servers. All payments are processed securely through Arlo and our payment gateway, which complies with the highest level of PCI-DSS security standards.
Choose Your Dates
Browse our upcoming course schedule below. Use the filters to find the specific dates that fit your life.
Secure Registration
Click "Register" to secure your spot. Our training management system will process your payment securely and reserve your spot right away.
Instant Theory Access
Check your email immediately! You will receive a confirmation link to our Online Classroom so you can start learning the theory right away.
Get Ready to Ride!
You will receive automated reminders with location maps and "What to Bring" lists 24 hours before your course starts.
Course Logistics & Scheduling
Q: Where is the school located?
A: Motology School training is located in East Heights (Peigan Tr and Deerfoot SE).
Q: When should I arrive?
A: Please plan to arrive 15 minutes before your scheduled course time.
Q: What if the weather is not good?
A: We know your schedule is essential, and it is not easy to take time away from your life. We will train rain or shine. The only time we would cancel a lot of training classes is if we deem the roads to be unsafe for a ride (i.e. sleet, snow, ice, etc.). So do not forget to dress for the weather.
Q: Is there an on-road component?
A: Yes. After we deem you to be safe and capable, we take you out on the roads for the last few hours of your training course. You will truly get to experience riding a motorcycle on the streets and get valuable lessons throughout the ride. We reserve the right to deny the on-road portion to any student due to safety concerns. Your well-being is our number one priority.
Q: Do you do private or group classes?
A: We take each request on a case-by-case basis. However, for those seeking a private one-on-one class, it is not necessary. You can save your money. Motology School adheres very closely to our 4:1 student-to-instructor ratio, ensuring you receive the attention you need. For private/group class discounts, please get in touch with us.
Q: What if I have to cancel due to a family emergency?
A: Please take a look at the Motology School cancellation policy. We will do our best to accommodate you by either rescheduling or issuing credit for a later date. Re-scheduling fees may apply.
Q: Will there be enough time to learn everything?
A: Yes, our experience has shown us where to strategically integrate knowledge-based lessons into the on-motorcycle expertise, ensuring that you receive a seamless combination of rider education.
Q: Is there a minimum age requirement?
A: Yes. Students must be at least 16 years of age to participate. If you are under 18, a parent or legal guardian is required to be present on the first morning of the course to sign the necessary liability waivers.
Q: Is lunch provided?
A: Lunch is not provided. We typically break for 45–60 minutes. While there are food options nearby in the Deerfoot/Peigan Trail area, we strongly recommend packing a lunch and plenty of water. This allows you to maximize your rest time and stay hydrated without the stress of rushing to a restaurant.
Licensing & Road Tests
Q: Will I get an insurance discount after the training course?
A: We are a licensed and accredited training school by Alberta Transportation; as such, some insurance companies will offer you a discount with proof of completion (you get a certificate card when completing the Motology Training course). Just so you know, you will need to shop around; however, most insurance companies will check the validity of your training provider.
Q: How do I go about doing the Road Test? A: Road test examinations continue to be conducted by Alberta Transportation through the registries. You’ll need to book your test at a local registry, if you don’t mind.
Q: How much does the road test cost?
A: Road test permits are sold at any registry and controlled by them. Unfortunately, we don’t know the specific pricing as it varies.
Q: What if I need to borrow a bike for the road test?
A: This offer is only available to students of Motology School. We offer road test bike rentals for $150 plus taxes. This offer is based on our instructors’ and bikes’ availability, and because we would need to meet you at a local registry and wait. We cannot guarantee this service will be available.
Q: Will there be any need to self-study?
A: We recommend that students review the Alberta Class 6 operators’ manual. That said, we will continue to cover the vast majority of concepts specific to operating a motorcycle throughout the course, and nearly everything you need to know is in the theory session. Our course is designed for those who already have a Class 5 license, so if you only hold a Class 7, you will need some self-study to cover the “basics” of driving and road rules.
Q: Do I need my Class 6 Learner’s License before the course?
A: You must hold a valid Alberta Class 5 (Graduated or Full) driver’s license to take the course. While you do not strictly need your Class 6 Knowledge Test (Learner’s Permit) for the lot training, we highly recommend completing it beforehand. This gets the paperwork out of the way so you can focus 100% on riding.
Gear & Equipment
Q: Can I use my own motorcycle for training?
A: Nope! Not only is your motorcycle not insured for this type of activity, but we also provide motorcycles for you so that you can learn without the fear of hurting your precious new bike.
Q: What should I wear and bring?
A: Please bring snacks, water, and be prepared for a fun learning experience! You must wear weather-appropriate clothing, so be prepared and bring the following with you:
Denim, leather, or textile full-length pants.
A minimum jean or leather jacket.
Riding/Driving Gloves.
DOT certified helmet (If not a full face helmet, please bring eye protection such as goggles).
Ankle-high boots, preferably leather. (Do not wear runners, sneakers, heels, sandals, etc.).